The hotel offers amenities for your comfortable stay and unforgettable experiences
Exceedingly Comfortable
“The twin beds provided an incredibly restful sleep, making our stay even more enjoyable.” view full review
Well-Equipped Room
“Having a hairdryer, safe, ironing board, and complimentary tea and coffee in the room made our experience convenient.” view full review
Spotless Cleanliness
“The entire facility was immaculate; even under the beds, the carpet was clean, especially compared to other places I've stayed.” view full review
Delicious Breakfast
“The nearby café offered breakfast that was not only good but also a good way to start our day.” view full review
General
No smoking on site
Paid parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Room service
Housekeeping
Laundry
Dry cleaning
Dining
In-room breakfast
Snack bar
Children
Cots
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Facial
Treatment room
Beauty treatment
Massage
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
165 Phillip Street,
Sydney,
Australia,
2000,
New South Wales
Map view
165 Phillip Street,
Sydney,
Australia,
2000,
New South Wales
City landmarks
Opera House
Sydney Opera House
1.4
km
Park
Royal Botanic Gardens
1.0
km
Aquarium
SEA LIFE Sydney Aquarium
1.1
km
Bridge
Sydney Harbour Bridge
1.6
km
Gallery
Art Gallery of New South Wales
820 m
Sydney
Sydney Harbour
2.4
km
Museum
Museum of Contemporary Art Australia
1.2
km
Museum
Australian National Maritime Museum
1.8
km
Sydney
Darling Harbour
1.4
km
Mall
Queen Victoria Building
970 m
Garden
Chinese Garden of Friendship
1.9
km
Mall
The Rocks
1.3
km
Planetarium
Sydney Observatory
1.6
km
Sydney NSW 2000
Darling Harbour dining
1.6
km
Amusement Park
Luna Park Sydney
2.3
km
Zoo
WILD LIFE Sydney Zoo
1.0
km
Sydney Cove
Circular Quay
950 m
Monument
Mrs Macquarie's Chair
1.8
km
Museum
Museum of Sydney
1.2
km
University
Sydney Conservatorium of Music
760 m
Museum
Madame Tussauds Sydney
1.1
km
Public Building
Sydney Town Hall
1.1
km
Museum
The Rocks Discovery Museum
1.3
km
Museum
Powerhouse Museum
2.1
km
Mrs Macquaries Road
The Domain
1.3
km
Nearby
Park
Hyde Park
490 m
Church
St Mary's Cathedral
570 m
Museum
Hyde Park Barracks Museum
410 m
Westfield Centrepoint 100 Market St Retail Level 5
Sydney Tower Eye Observation Deck
380 m
10 Macquarie St
The Mint
260 m
Restaurants
Lindt Chocolate Cafe
120 m
Level 1
Silks
20 m
Law Society Building 170 Phillip St
Verandah Restaurant & Bar
200 m
55 - 65 Elizabeth Street
Momo Brasserie
200 m
65 Elizabeth Street Bnp Paribas Building
Sydney Tower Buffet
440 m
Westfield Centrepoint 100 Market St Sydney Tower Dining
Barrio Cellar
130 m
58 Elizabeth St Basement Level
Subsolo
160 m
161 King St Between Castlereagh & Elizabeth Sts
Chin Chin
290 m
69 Commonwealth Street
Legal Grounds Cafe
200 m
Macquerrie Street,
Jardin St James
480 m
173 King St Forecourt of St James Church
Beanbah Espresso
260 m
1/235 Macquarie St
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Convenient location
Comfortable rooms
Confusing dining experience
Loud inappropriate music
6.8/10
Nice
Rooms
7.3
Location
8.0
Service
8.3
Dining
6.4
Guest reviews
6.8/10
based on 16 reviews
8.0
8.0/10 based on 400 reviews
A.
United Kingdom,
April
2024
8.2/10
The hotel was fantastic in all aspects, from the excellent service to the very clean and comfortable rooms. Overall, it's the best hotel I have stayed in. However, there were a few minor issues that could have been improved, particularly in the dining area.
Rooms
9.0
The rooms were excellent, very clean and comfortable, and overall, the best I have stayed in.
Service
9.0
The staff were all very friendly and helpful, and the service was excellent during my stay.
Location
8.0
The location was quite well-appointed, within walking distance to many attractions and a convenience store next door for easy supplies.
Dining
7.0
There are a couple of good, reasonable restaurants within a couple of steps from the front door, but the service at one nearby café was slow.
Facilities
8.0
The hotel had good facilities, and the room service, dry cleaning, and housekeeping were excellent.
Lee
United States,
April
2024
7.4/10
I had a convenient stay at the hotel with well-equipped rooms and excellent service. While the dining experience was a bit confusing, the location was perfect for exploring the city with ease.
Rooms
8.0
My room was well-equipped with a microwave, dishes, and cutlery, making it ideal for a business trip despite needing to call the front desk to access the laundry. The room overlooked an inner courtyard, providing natural daylight and a peaceful ambiance.
Service
7.0
The staff was incredibly helpful and always ready to assist. The only flaw was the lack of acknowledgment upon arrival, especially when the room was a bit chilly.
Location
9.0
The hotel's location was fantastic, offering easy access to cafes, restaurants, and transportation options like the train to/from Sydney airport. Although the loud inappropriate music nearby was a downside, having multiple access points was convenient for exploration.
Dining
6.0
I found the dining experience a bit confusing, especially when ordering at the café across the road. On the bright side, the hotel's associated dining options offered fried oysters, which were a unique treat.
Facilities
7.0
While the facilities were decent overall, the dining situation was a bit tangled, but the laundry and room service added to the convenience of the stay.
Convenient location
Confusing dining experience
Jeremy
United Kingdom,
February
2024
6.2/10
The hotel offers a good size room for the price and is in an excellent location, just a couple of minutes from the St James train station. However, the rooms felt tired and it was quite a hike to the car park. The bathrooms were very poor and in need of replacing.
Rooms
5.0
The rooms were very small and the bathrooms were poor, needing renovation. However, the price was good for the size and location.
Service
9.0
The staff were always pleasant, helpful, and readily available. They made the stay hassle-free.
Location
7.0
The hotel is in an excellent location, within walking distance of the St James train station, making it convenient to explore the city. However, there was a lot of construction happening around the area at night, leading to noise disturbances.
Dining
5.0
I did not get to experience dining at the hotel as the service was slow, and my order was canceled due to delays. The coffee also arrived very late. There are nearby dining options to explore instead.
Facilities
6.0
The facilities were adequate but not exceptional. The hotel offers basic amenities for a comfortable stay.
Barry
United Kingdom,
January
2024
7.4/10
My stay at the hotel was a mix of positive and negative experiences. The rooms were only half cleaned initially, and I had to move due to a malfunctioning A/C unit, which was inconvenient. On the bright side, the rooms were equipped with full facilities like an oven and a hair dryer. The location was great for accessing public transport, but there were occasional issues with the room showers. Despite these setbacks, the hotel is a convenient choice for travelers.
Rooms
7.0
The rooms had some cleanliness issues and a faulty A/C unit that required me to switch rooms. However, they were well-equipped with facilities like an oven and a hair dryer.
Service
8.0
The service was helpful, especially with questions about my stay, baby stroller, and luggage. Despite ongoing renovations, the staff assisted promptly and allowed me to check in right away.
Location
8.0
The hotel is conveniently located near public transportation, making it easy to access the CBD and popular attractions like Darling Harbour and Circular Quay. However, the area requires some cleaning.
Dining
7.0
There are good dining options within a short walk from the hotel, such as the associated restaurant SILKS. However, the local dining scene could be improved.
Facilities
7.0
The hotel offers essential facilities but may need some improvements, especially in room cleanliness and amenities.
Jean
United Kingdom,
December
2023
8.2/10
The hotel offers a 'home away from home' experience with rooms equipped with a little fridge and microwave, providing everything needed for a comfortable stay. However, the rooms lack soundproofing, making noise from neighboring rooms noticeable.
Rooms
8.0
The rooms had everything we needed for a comfortable stay and felt like a little 'home away from home'. However, the lack of soundproofing was a downside as we could hear conversations and music from adjacent rooms.
Service
9.0
The service was extremely efficient and welcoming, with a smile on their faces. However, it's advisable to bring your own ice bucket for the ice machines.
Location
9.0
The hotel met our expectations with its excellent location next to Martin Place Station, close to St James Station, making it convenient for transport, shopping, and sightseeing in Sydney.
Dining
7.0
There are a couple of good, reasonable restaurants within a few steps from the front door for dining options, including a recommended spot for breakfast.
Facilities
8.0
The hotel offers internet access and other amenities like room service, dry cleaning, and housekeeping.
Mary
United Kingdom,
November
2023
7.8/10
The hotel rooms were a good size for the price and in an excellent location, only a couple of minutes from the St James train station. The service was exceptional with friendly staff always willing to help. However, the noise from construction throughout the night was disturbing. The location is very central and close to everything, but the rooms we stayed in were filthy. The dining options were available onsite, but the closing time was a bit early. Overall, good value for money with some room for improvement.
Rooms
8.0
The rooms were a good size for the price and in an excellent location.
Service
9.0
The staff were friendly and provided excellent customer service.
Location
7.0
The hotel location is very central and close to everything, but there was noise from construction throughout the night.
Dining
7.0
The dining options were available onsite, but the closing time was a bit early.
Facilities
8.0
The hotel facilities were satisfactory, with everything needed for a comfortable stay.
Great location
Construction noise
Laura
United Kingdom,
October
2023
7.8/10
The hotel is in a prime location near Hyde Park and Martin Place, making it ideal as a base to explore Sydney. The rooms are spacious and clean, but the issue with volume control on the TV made it a bit inconvenient. The service was friendly and helpful, although there were communication challenges due to language barriers.
Rooms
8.0
The room was a good size and clean.
Service
7.0
The staff was all very helpful and pleasant.
Location
9.0
The hotel's location is excellent, close to key attractions and within walking distance of grocery stores and train stations.
Dining
8.0
There are a couple of good, reasonably priced restaurants just steps away from the hotel.
Facilities
7.0
The hotel assisted us with printing documents and was friendly.
Emily
United States,
October
2023
7.4/10
The hotel provided a comfortable stay with everything we needed, despite having a street view with lights from the building across. The room, advertised with a kitchenette, became quite warm at times.
Rooms
7.0
The room had all the essentials for a cozy stay, despite being warm due to the lights from the neighboring building. The kitchenette was a handy addition.
Service
9.0
The service was superb, from organizing transportation to being accommodating with requests. The staff went above and beyond to ensure a pleasant stay.
Location
6.0
The central location was convenient for work and offered easy access to transportation, shopping, and sightseeing. However, the property is in need of updating and felt overpriced, mainly benefiting from its location.
Dining
8.0
There are good dining options nearby, including excellent breakfast choices within a short walk from the hotel. The made-to-order sandwiches were a highlight.
Facilities
7.0
The facilities were functional, though not exceptional. Basic amenities were available to ensure a comfortable stay.
Gary
United Kingdom,
October
2023
7.2/10
The hotel is conveniently located with easy access to city amenities and transportation. The rooms were average with a few cleanliness issues, but overall, it was a decent stay. The service was friendly and accommodating, making the experience pleasant. The dining options were limited, but the hotel's facilities were satisfactory.
Rooms
6.0
The rooms were decent, but there were some cleanliness issues like a stain on the curtains and a hair chunk in the wardrobe left from previous guests. The minibar was unstocked, and the microwave and kettle were standard.
Service
8.0
The staff were friendly and always had a smile on their faces, making interactions pleasant and enjoyable.
Location
9.0
The hotel's location was very convenient for exploring the city and accessing transportation options, making it a good choice for both work and leisure trips.
Dining
6.0
Facilities
7.0
The hotel had standard facilities, nothing exceptional but satisfactory for a short stay.
John
United Kingdom,
September
2023
7.8/10
The hotel is in a prime spot, perfect for exploring the CBD with a great location near key attractions. The rooms were lovely and faced an internal courtyard, though there were some initial air conditioning issues. The service was friendly and helpful, but there were occasional loud disturbances. The dining options were good, and there were nearby restaurants to explore. The location is ideal, within walking distance of major sights and easily accessible by public transport.
Rooms
8.0
The rooms were lovely and faced an internal courtyard.
Service
7.0
The service was friendly and helpful, with occasional disturbances.
Location
9.0
The location is perfect for CBD exploring and close to major attractions.
Dining
8.0
There were good dining options, including nearby restaurants.
Facilities
7.0
The facilities were adequate for a comfortable stay.
William
United Kingdom,
September
2023
7.8/10
The hotel is perfectly located, right on Martin Place across from the station, making it convenient for sightseeing. The rooms are clean, comfortable, and well-equipped for a pleasant stay. The service was efficient and cheerful, adding to a positive overall experience. However, the dining options were limited, and the facilities could use some improvement.
Rooms
8.0
The rooms were tidy, quiet, and comfortable, equipped with all the essentials for a relaxing stay.
Service
9.0
The staff was lovely, efficient, and went the extra mile to ensure a pleasant stay.
Location
9.0
The location is excellent, within walking distance to major attractions like Circular Quay and the Opera House.
Dining
6.0
The dining options were limited, with early closing times, impacting the overall dining experience.
Facilities
7.0
The facilities were average, with room for improvement to enhance the overall guest experience.
Convenient Location
Limited Dining Options
Isaac
United Kingdom,
September
2023
8.2/10
The hotel is in a prime location, ideal for exploring the city, with great accessibility to major attractions. The rooms were well-equipped for a weekend stay, although housekeeping could have been more thorough. The service was top-notch, extremely accommodating and caring. The dining experience had its drawbacks with slow service, but the location made up for it. Overall, a good value for the money.
Rooms
8.0
The rooms contained all necessary amenities for a weekend stay, clean and comfortable.
Service
9.0
The staff were extremely accommodating and caring, going above and beyond to make our stay enjoyable.
Location
9.0
The hotel's location was excellent, offering easy access to major attractions and public transportation options.
Dining
7.0
The dining experience was marred by slow service, but the location compensated for it.
Facilities
8.0
The hotel offered good facilities for a comfortable stay.
Convenient location
Room cleanliness
Oscar
United States,
August
2023
6.4/10
I enjoyed my stay at the hotel overall. The rooms were spacious and comfortable, though not very clean, which was a bit annoying during bedtime. The hotel had a fairly outdated feel to it. The service was a mix of helpful and friendly staff, but some were unhelpful, especially during a late-night incident. The location was perfect for my needs, being close to many attractions and public transport, despite some issues with the TV signal reception. While the dining options were limited and service slow, the hotel was still conveniently located. Despite some shortcomings, the hotel provided a decent value for the money.
Rooms
6.0
The rooms were spacious and comfortable, but cleanliness could be improved. The outdated decor was a bit disappointing.
Service
7.0
The staff were mostly helpful and friendly, although there were some notable unhelpful moments, especially late at night.
Location
8.0
The hotel's location was excellent, close to many key attractions and public transportation.
Dining
5.0
The dining was a bit lacking with limited options and slow service.
Facilities
6.0
The hotel facilities were average but served their purpose adequately.
Jacob
United States,
June
2023
6.0/10
I had a mixed experience at this hotel. The rooms were a good size for the price and in an excellent location near the train station, but unfortunately, they were impacted by water on the 7th floor. The service was very quick and attentive, with helpful staff providing heaters and blankets, yet the dining service was slow, leading me to cancel my order. The location was convenient for business visitors but not so much for tourists, with ongoing construction noise. The facilities were average, and there were some positives and negatives to highlight.
Rooms
7.0
The rooms, overall, are exactly what you'd expect for the price: clean with good facilities.
Service
8.0
The service was quick and accommodating, with staff always pleasant and helpful.
Location
5.0
The location was convenient for business visitors but not ideal for tourists due to noise and lack of charm.
Dining
5.0
The dining experience was mixed, with slow service and some orders never arriving.
Facilities
6.0
The hotel offers average facilities, nothing exceptional.
Debbie
United Kingdom,
June
2023
7.6/10
The hotel is perfectly situated for city exploration and provides a good range of amenities, but the room size might not be ideal for extended stays. The staff is exceptionally friendly and helpful, enhancing the value for money. The dining options are a bit pricey with limited choices, but the central location is great for both business and leisure travelers.
Rooms
7.0
The room had a street view, which is common in a city setting. It contained all the necessary amenities like an iron, hair dryer, and microwave, meeting our expectations. However, the room was quite small, making it less appealing for spending extended periods indoors.
Service
9.0
The staff was incredibly helpful and friendly, going above and beyond to assist us. They enhanced our stay at this value-for-money hotel with their excellent service.
Location
8.0
The hotel's location is very central and convenient for my work purposes, offering easy access to the city shops, Circular Quay, and various attractions. Despite being on a quiet side street, the location is perfect for a city stay.
Dining
6.0
The breakfast at Silks was on the expensive side and lacked variety in options, which was a downside. However, the hotel's proximity to city cafes for coffee made up for this.
Facilities
8.0
The hotel offers a good range of facilities like room service, dry cleaning, and housekeeping, making our short stay more convenient.
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